Shipping Policy – RetroWorks

Shipping Policy

Shipping Policy

At RetroWorks, we take great pride in crafting furniture that evokes the crude aesthetic of the Industrial age and highlights the simple and natural beauty of steel, wood and glass. 

When we ship your new purchase to you, we want you to begin enjoying it immediately, which is why we are committed to ensuring that shipping is hassle free and unencumbered with any unwelcome surprises. Your purchase will ship to you:

  • economically
  • duty free
  • carefully packaged 
  • insured
  • assembled

Shipping costs can generally be significant when purchasing furniture online.  However, RetroWorks has taken measures to greatly reduce shipping costs for our customers by way of direct subsidy since we have allocated a portion of our revenue to keep your shipping costs at a flat rate across North America.

Additionally, since we are committed to making international shipments as easy as possible for our customers, RetroWorks has completed a Certificate of Origin and our products have been classified as Duty Free.  We have also taken out a customs bond, so that we will pay any duties or taxes that are incurred.  Because of this, you should not incur any unexpected costs outside of the original purchase price, taxes and shipping cost you pay upon purchase.

Given that our products are considered oversized our products must be shipped by freight.  RetroWorks has existing relationships with various shipping carriers that enables us to obtain preferred rates, and as such RetroWorks Inc. will make all arrangements for any shipping. 

All shipping arrangements will include a trackable shipping service, and a tracking number will be provided to you once your item has been shipped. 

Also, all items ship with shipping insurance, so you can rest assured that your item is covered in the event of shipping related damage. 

The RetroWorks $100 USD flat rate shipping fee per single piece of furniture. The rate is broken down further below, is non-refundable and subject to change.  

SHIPPING ZONES – All prices quoted in U.S. dollars ("USD").  

DOMESTIC (WITHIN CANADA) 

Accessory Item Shipping
$20.00

One Furniture Piece Shipping
$100.00

Two Furniture Pieces Shipping
$200.00

Three Furniture Pieces Shipping
$300.00

Four Furniture Pieces Shipping
$400.00

INTERNATIONAL (OUTSIDE OF CANADA)

Accessory Item Shipping
$20.00

One Furniture Piece Shipping
$100.00

Two Furniture Pieces Shipping
$200.00

Three Furniture Pieces Shipping
$300.00

Four Furniture Pieces Shipping
$400.00

The rates above applies for all shipments, unless explicitly indicated. However, if you live in the Toronto area, contact us directly prior to purchase, since we may be able to arrange a shipping discount for you.

Expedited shipping is not available. 

Our furniture will generally be delivered within 2 weeks in most metropolitan areas. 

RetroWorks Inc. currently cannot ship outside the U.S.A. and Canada, but we hope to expand to further regions in the future.  Additionally, RetroWorks cannot ship to Post Office boxes and rush delivery requests are not available.

Our furniture is carefully packaged in custom-made packaging to ensure our products are always received in top condition.

For your reference, we list our product sizes and weights, so please make sure you can get your order into your home through your doorways, halls, etc.

We ship our furniture via freight on various carriers. Freight shipping is generally curbside. Freight delivery personnel are not responsible for opening packages or delivering items inside your home.  Since our furniture is very large and very heavy, please ensure that you have someone present to assist you with bringing it inside.

Once your item is ready to be delivered, you will receive a call from a representative from the shipping carrier to arrange for the delivery.  Deliveries are generally scheduled with you between 9am and 5pm Monday thru Friday and a four-hour window for delivery is usually provided. 

Customers must be available during a scheduled delivery time window.  Customers are also responsible for any costs associated with a re-delivery time if they fail to be present for the scheduled delivery. 

Please inspect all pieces for damage, and if any is found, note it with the shipping company on the delivery bill, and advise us in writing of the damage within 24 hours upon receipt.  If we are not advised of the damage within 24 hours of receipt, we will consider the item to have been received in prime condition.

Finally, if at all possible, if at all feasible, we recommend retaining your product packaging.  Since we have had it custom-designed for these shelves, you may find it useful to have in the event you ever need to move.

CHANGE NOTICE: As with any of our administrative and legal notice pages, we reserve the right to modify this policy at any time.  As such, the contents of this page can and will change over time. Accordingly, this page could read differently as of your very next visit.

These changes are necessitated, and carried out by RetroWorks in order to protect you, RetroWorks, our website and social media. If this page is important to you, you should check back frequently as no other notice of changed content will be provided either before or after the change takes effect. 

QUESTIONS AND CONTACT INFORMATION

If you have any questions about the contents of this page, you may contact us at info@retroworks.ca