Shipping Policy

Shipping Policy

At RetroWorks, we take great pride in crafting furniture that evokes the crude aesthetic of the Industrial age and highlights the simple and natural beauty of steel, wood and glass. 

When we ship your new purchase to you, we want you to begin enjoying it immediately, which is why we are committed to ensuring that shipping is hassle-free and unencumbered with any unwelcome surprises. Your purchase will ship to you:

  • economically
  • duty-free
  • carefully packaged 
  • insured
  • fully assembled

Shipping costs can generally be significant when purchasing furniture online.  However, RetroWorks has taken measures to greatly reduce shipping costs for our customers by way of direct subsidy since we have allocated a portion of our revenue to keep your shipping costs at a flat rate across North America.

Additional Shipping Details

Additionally, since we are committed to making international shipments as easy as possible for our customers, RetroWorks has completed a Certificate of Origin and our products have been classified as duty-free.  We have also taken out a customs bond, so that we will pay any duties or taxes that are incurred.  Because of this, you should not incur any unexpected costs outside of the original purchase price, taxes and shipping cost you pay upon purchase.

However, customers in the U.S. should be advised that RetroWorks will also require either their U.S. IRS Number (for corporate orders) or their individual Social Security Number (for personal orders) in order to ship your purchase to you.  This is a result of a change that the U.S. Customs and Border Protection (“CBP”) has made recently, where the system through which admissibility is determined for imports and exports, was modified to require that the purchaser’s corporate U.S. IRS or individual’s Social Security Number be provided on every shipment’s entry forms. Without this information, the shipment cannot complete entry into the U.S.A.  Please note that this information is not kept by RetroWorks but used only to facilitate shipment into the U.S.A, and that in no way will result in a duty or tax charged against your order.

All shipping arrangements will include a trackable shipping service, and a tracking number will be provided to you once your item has been shipped. 

Also, all items ship with shipping insurance, so you can rest assured that your item is covered in the event of shipping related damage.

The RetroWorks $150 CAD flat rate shipping fee per single piece of regular sized furniture or $250 CAD per single heavy load / commercial-retail furniture item. The rate is broken down further below, is non-refundable and subject to change.  

SHIPPING ZONES – All prices quoted in Canadian. dollars ("CAD").  

DOMESTIC (WITHIN CANADA) 

Accessory Item Shipping
$50.00

Regular Sized Furniture

One Regular-Sized Furniture Piece Shipping
$150.00

Two Regular-Sized Furniture Pieces Shipping
$300.00

Three Regular-Sized Furniture Pieces Shipping
$450.00

Four Regular-Sized Furniture Pieces Shipping
$600.00

Five Regular-Sized Furniture Pieces Shipping
$750.00

Heavy Loads

One Heavy Load Item – Commercial/Retail Item Shipping
$250.00

Two Heavy Load Items – Commercial/Retail Items Shipping
$500.00

Three Heavy Load Items – Commercial/Retail Items Shipping
$750.00

Four Heavy Load Items – Commercial/Retail Items Shipping
$1000


INTERNATIONAL (OUTSIDE OF CANADA)

Accessory Item Shipping
$50.00

Regular Sized Furniture

One Regular-Sized Furniture Piece Shipping
$150.00

Two Regular-Sized Furniture Pieces Shipping
$300.00

Three Regular-Sized Furniture Pieces Shipping
$450.00

Four Regular-Sized Furniture Pieces Shipping
$600.00

Five Regular-Sized Furniture Pieces Shipping
$750.00

Heavy Loads

One Heavy Load Item – Commercial/Retail Item Shipping
$250.00

Two Heavy Load Items – Commercial/Retail Items Shipping
$500.00

Three Heavy Load Items – Commercial/Retail Items Shipping
$750.00

Four Heavy Load Items – Commercial/Retail Items Shipping
$1000

 

The rates above apply for all shipments unless explicitly indicated. However, if you live in the Toronto area, contact us directly prior to purchase, since we may be able to arrange a shipping discount for you.

Expedited shipping is not available. 

Our furniture will generally be delivered within 2 weeks in most metropolitan areas. 

RetroWorks Inc. currently cannot ship outside the U.S.A. and Canada, but we hope to expand to further regions in the future.  Additionally, RetroWorks cannot ship to Post Office boxes and rush delivery requests are not available.

Our furniture is carefully packaged in custom-made crating and packaging to ensure our products are always received in top condition.

For your reference, we list our product sizes and weights, so please make sure you can get your order into your home through your doorways, halls, etc.

We ship our furniture via freight on various carriers. Freight shipping is generally curbside. Freight delivery personnel are not responsible for opening packages or delivering items inside your home. 

Since our furniture is very large and very heavy, please ensure that you have someone present to assist you with bringing it inside.

Once your item is ready to be delivered, you will receive a call from a representative from the shipping carrier to arrange for the delivery.  Deliveries are generally scheduled with you between 9 am and 5 pm Monday thru Friday and a four-hour window for delivery is usually provided. 

Customers must be available during a scheduled delivery time window.  Customers are also responsible for any costs associated with a re-delivery time if they fail to be present for the scheduled delivery. 

Please inspect all pieces for damage, and if any is found, note it with the shipping company on the delivery bill, and advise us in writing of the damage within 24 hours upon receipt.  If we are not advised of the damage within 24 hours of receipt, we will consider the item to have been received in prime condition.

CHANGE NOTICE: As with any of our administrative and legal notice pages, we reserve the right to modify this policy at any time.  As such, the contents of this page can and will change over time. Accordingly, this page could read differently as of your very next visit.

These changes are necessitated and carried out by RetroWorks in order to protect you, RetroWorks, our website and social media. If this page is important to you, you should check back frequently as no other notice of changed content will be provided either before or after the change takes effect. 

QUESTIONS AND CONTACT INFORMATION

If you have any questions about the contents of this page, you may contact us at info@retroworks.ca